COMPLAINTS POLICY



Teelan & Silwal Family Law Complaints Procedure

We hope that you will never have cause to complain about our services but, if you are dissatisfied with your relationship with us, or the way in which any aspect of your work is being or has been handled, you should contact the partner with overall responsibility for your matter in the first instance. Making a complaint will not affect how we handle your matter.

If your concern cannot be resolved by the partner with overall responsibility for your matter, then you should contact the other partner at the firm being either:

  • Partner at the Firm Rosalyn O’Donnell-Teelan, by email (rodt@tandsfamilylaw.com) or post (2 Angel Square, London, EC1V 1NY) or phone (+44(0)20 3036 0978).
  • Partner at the Firm Catherine Silwal, by email (cs@tandsfamilylaw.com) or post (2 Angel Square, London, EC1V 1NY) or phone (+44(0)20 3036 0978).

We reserve the right to respond to any complaint against us either through the individual with overall responsibility for your matter or through the alternative partner listed above.

We will provide you with details of our complaints handling procedure on request.

You can raise your concerns with the Solicitors Regulation Authority if you are concerned about our behaviour. This could be for suspicions of dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic, although we are confident that you will never need to raise such an issue.


What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint
  • and either
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.


Contact details

Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Partners: Rosalyn O'Donnell-Teelan and Catherine Silwal
Teelan & Silwal Family Law is a partnership authorised and regulated by the Solicitors Regulation Authority (the "SRA").
SRA number 623517.
Teelan & Silwal is a trading name of Teelan & Silwal Family Law.
PRIVACY NOTICE   COMPLAINTS POLICY